Terms and Conditions
About Us
Victory Trophies are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the footer of any web page.
Our Contact details:
Victory Trophies
122-124 London Road, Portsmouth, PO2 9DD
Tel:
02392 695652
Office Hours:
Mon-Fri 9.00am – 5.00pm
Email: info@victorytrophies.co.uk
VAT Number: 816 589 003
Victory Trophies is a trading name of Meritz Ltd.
Making A Purchase
Making a purchase could not be easier. Just browse through the sections to find the product of your choice.
On the individual product page, if you require any personalisation options such as engraving, enter them in the fields and choose the size that you require.
Click “Add to Cart” and you will see that the item has then been added into your shopping cart. You can then click to checkout or continue shopping.
Shipping And Handling
UK ORDERS
Delivery is charged at £ 7.00 for all orders up to £99 in value. Orders over £99 are delivered free of charge.
** Please note that a signature is required on delivery of all orders, and orders will be returned if not signed for. You will incur an additional charge for the resending of all orders **
INTERNATIONAL ORDERS
At this time, we are only able to ship orders to the UK.
Delivery Schedule
Normally your goods shall be despatched within 5 working days from the date of receipt of your order.
Tax Charges
20% VAT is included within the price for orders made from the UK.
Credit Card Security
All credit card numbers are processed using a secured connection. No card details are stored on our systems.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02392 695652
Privacy Policy
victorytrophies.co.uk do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We do not store credit card details nor do we share financial details with any 3rd parties.
Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process.
Personalised Goods
If the buyer orders goods with victorytrophies.co.uk (Meritz Ltd) that have been personalised, these goods are not covered by our regular 14 day refund policy.
Returns Policy
Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 7 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods).
In the unfortunate event of a mistake been made on your personalised product, we will endeavour to correct this for you straight away.
You must inform us of this within 7 days.
Before a replacement item is issued, a photograph of the incorrect item will need to be sent to us by email.
Before ordering a personalised item, please satisfy yourself that the product is what you require. If you have any concerns, please do not hesitate to contact us for more information.
If your order arrives damaged please contact us immediately for us to effectively deal with it, call us on 02392 695652 for a fast professional response.
We have been in business for many years and pride ourselves on our guarantee to “Get It Right”, but we accept that problems do occur from time to time. We value your custom and welcome your feedback.
Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 14 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods).
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
